Shipping policy

Shipping Policy

Shipping Destinations

GSHUANG STORE ships products internationally to destinations available at checkout.

Available shipping destinations, shipping methods, and shipping charges may vary depending on the destination country, product availability, package size, weight, and shipping service.

If your country or region is not available at checkout, we may not currently be able to ship to that destination.

Order Processing

Orders are normally processed after payment has been successfully received.

We make reasonable efforts to prepare and dispatch orders as soon as possible.

Processing times may vary depending on product availability, order volume, holidays, weekends, and other circumstances.

You will receive shipping information or tracking information when available.

Delivery Times

Delivery times displayed at checkout or provided by the carrier are estimates only and are not guaranteed.

International delivery times can vary depending on the destination and shipping method.

Delays may occur because of:

Customs clearance
Carrier delays
Weather or natural events
Transportation disruptions
Public holidays
Incorrect or incomplete shipping information
Import procedures
Events outside our reasonable control

A delay does not automatically qualify an order for cancellation or refund unless required by applicable law.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on the selected destination and available shipping method.

The shipping cost shown at checkout is the amount applicable to the shipping service selected for your order.

Additional customs or import charges may apply depending on the destination country.

Customs Duties and Import Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, and other government-imposed charges may apply.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or standard shipping charge.

Any such charges are generally the responsibility of the customer.

Customs requirements vary between countries. GSHUANG cannot guarantee how a destination country's customs authority will assess or process a shipment.

Customers are responsible for providing any information reasonably required for customs clearance.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order cannot be delivered because the address is incorrect or incomplete, additional shipping costs may apply for reshipment.

Where permitted by applicable law, additional costs caused by an incorrect address, refusal of delivery, or failure to provide required information may be deducted from any applicable refund.

Refused or Undeliverable Packages

If a package is refused or returned because the customer:

refuses delivery;
refuses to pay applicable customs duties or import taxes;
provides an incorrect or incomplete address; or
fails to provide information required for customs clearance,

additional costs may arise.

Where permitted by applicable law, the original shipping fee and return or handling costs may be deducted from any refund.

Customers should contact us before refusing an international shipment so that we can review the available options.

Lost or Damaged Shipments

If your package appears to be lost or arrives damaged, please contact us at:

gshuang911@outlook.com

Please provide your order number and, where applicable, photographs of the package and product.

We will review the situation with the shipping carrier and determine the appropriate solution.

For damaged products caused during transit, please contact us as soon as possible after delivery.

Order Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Tracking information may take some time to become active after the package is handed to the carrier.

Tracking events are controlled by the shipping carrier and may not update continuously during international transportation or customs processing.

Address Changes and Order Cancellation

Please contact us as soon as possible if you need to change your shipping address or cancel an order.

We will make reasonable efforts to assist, but an address change or cancellation may not be possible once an order has entered processing or has been shipped.